FAQs

Returned Goods Policy:
 
Goods may be returned for credit within 30 days of receipt provided that prior authorization has been obtained.  Contact our Customer Service Department for a Returned Goods Authorization Number.  Samples may be required along with reason for requested return.  Goods must be returned prepaid and are subject to a $10.00 minimum or 15% restocking charge.
 
Any defective item will be replaced provided we receive a written claim and samples within 10 days from receipt of goods.  Stafast will not allow or pay for any claims resulting from the use of such goods.  Liability is limited to the cost of the goods. 
 
Stafast is not responsible for cost of labor required to replace defective parts unless such work is authorized by the written consent or approval of Stafast.  We will not accept any return of parts that have received secondary operations (such as bosses, holes, platings, etc) after shipping from our facilities.

Terms: Net 30 days, upon credit approval. 

 

Debit Cards are accepted, however due to the way we process orders there will be a temporary hold placed on a higher dollar amount.  After Ecommerce processes your order the actual amount will be put through on your card (usually within 24-48 business hours). 


Delivery:

Delivery dates are approximate.  Stafast shall not accept responsibility for reasonable or excusable delays.  The consignee shall not refuse to accept delivery because of such delays.

Accident, strike, fire, governmental controls, vendor's inability to meet delivery, materials ordered correctly by Stafast failing to meet specifications, or other unforeseeable and unforeseen conditions constitute excusable and reasonable delays.

Orders taken prior to 3:00 pm eastern time are usually shipped the same business day. 


Weight: Pounds per thousand are approximate to be used only for estimating shipping weight. 
Dimensions: 

Functional specifications are subject to change without notice.  Stafast Products will not be responsible for orders placed from catalog\website specifications.  Please request samples or a print for exact, up-to-date dimensions.


Recommended Drill Size: 

Pilot holes may need to be larger or smaller depending on density of material and retention required.  All barrel heights greater than 5/8 inch have a smaller lead diameter than base diameter due to the deep draw required to manufacture the part.  The base diameter is listed.


Materials:

Quality Cold Rolled Steel unless otherwise specified.

Stock:
Stocked parts and quantities are based on usage.  If an item listed is not currently stocked, availability of that item may be subject to minimum order quantities  Minimum quantities may vary based on part and current production schedule.

New Accounts:
Credit approval by our Credit Department is required for an open account.  To expedite credit approval, with initial order please mail or fax three credit resources, your bank's account number and an authorization signature.  Orders pending credit approval can be shipped C.O.D. or credit card with customer's approval.

 Pounds per thousand are approximate to be used only for estimating shipping weight.    Quality Cold Rolled Steel unless otherwise specified.Stocked parts and quantities are based on usage.  If an item listed is not currently stocked, availability of that item may be subject to minimum order quantities  Minimum quantities may vary based on part and current production schedule.Credit approval by our Credit Department is required for an open account.  To expedite credit approval, with initial order please mail or fax three credit resources, your bank's account number and an authorization signature.  Orders pending credit approval can be shipped C.O.D. or credit card with customer's approval.